aajll Casino
Privacy Policy

1.1 aajll Casino is committed to protecting the privacy and personal data of all users of its online gaming platform. This Policy applies to all personal information collected through the aajll Casino website, mobile platform, and any related services (collectively, the "Platform").

1.2 This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). aajll Casino acts as the data controller in respect of personal data collected through the Platform.

1.3 This Policy should be read together with the aajll Casino Terms & Conditions. Capitalized terms not defined in this Policy have the meanings given to them in the Terms & Conditions.

1.4 aajll Casino may update this Policy from time to time. The date of the most recent revision is indicated at the top of this document. Continued use of the Platform following the posting of an updated Policy constitutes your acceptance of the changes.

2.1 Registration Data. When you create an aajll Casino account, we collect the personal information you provide, which may include: your full name, date of birth, Philippine mobile number, email address, and a password of your choosing. This information is necessary to create and maintain your account.

2.2 Identity Verification Data. To comply with our legal obligations under Philippine anti-money laundering laws and PAGCOR regulations, aajll Casino may request identity verification documents, including: a government-issued Philippine identification card (e.g., PhilSys ID, passport, driver's license), proof of address, and proof of payment method ownership .

2.3 Financial Data. When you make deposits or request withdrawals, aajll Casino collects transaction-related information, including your chosen payment method (GCash, PayMaya, BPI, BDO, or Metrobank), transaction amounts in Philippine Peso (₱), and transaction timestamps. aajll Casino does not store full bank account credentials or GCash PINs on its servers.

2.4 Gaming Activity Data. aajll Casino collects data about your gaming activity on the Platform, including games played, bets placed, wins and losses, session durations, and bonus usage. This data is used to operate the Platform, detect fraud, and fulfill our responsible gaming obligations.

2.5 Technical Data. When you access the aajll Casino Platform, we automatically collect certain technical information, including your IP address, device type, operating system, browser type and version, and referring URLs. This data helps us maintain Platform security and improve user experience.

2.6 Communications Data. If you contact aajll Casino's support team via live chat or email, we retain records of those communications to assist with your inquiry and to improve our service quality.

2.7 Data You Voluntarily Provide. From time to time, aajll Casino may invite you to participate in surveys, promotions, or feedback programs. Any information you provide in those contexts will be collected and used in accordance with this Policy.

3.1 aajll Casino uses the personal data it collects for the following purposes:

• Account Management: To create, maintain, and administer your aajll Casino account, including verifying your identity and age (21+) as required by Philippine law.
• Transaction Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods, and to maintain accurate financial records.
• Platform Operation: To deliver the games, features, and services available on the aajll Casino Platform, and to personalize your experience where appropriate.
• Legal Compliance: To comply with our obligations under Philippine law, including the Data Privacy Act of 2012, the Anti-Money Laundering Act, and applicable PAGCOR regulations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, and other prohibited activities on the aajll Casino Platform.
• Responsible Gaming: To monitor gaming activity for indicators of problem gambling and to administer responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may opt out at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the features and performance of the aajll Casino Platform.

4.1 aajll Casino processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the contract between you and aajll Casino (i.e., the Terms & Conditions), including operating your account and processing transactions.
• Legal Obligation: Processing is necessary to comply with aajll Casino's legal obligations under Philippine law, including anti-money laundering requirements and PAGCOR regulatory obligations.
• Legitimate Interests: Processing is necessary for aajll Casino's legitimate interests, including fraud prevention, Platform security, and improving our services, provided those interests are not overridden by your data protection rights.
• Consent: Where required by law, aajll Casino will seek your explicit consent before processing your personal data, including for direct marketing communications. You may withdraw your consent at any time by contacting our support team.

5.1 aajll Casino does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to process your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC (Know Your Customer) service providers engaged to assist with identity and age verification.
• Game Software Providers: Licensed game developers and providers whose games are available on the aajll Casino Platform, to the extent necessary to deliver those games.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities, where required by law or regulatory obligation.
• Law Enforcement: Philippine law enforcement agencies, where required by a valid legal process or where disclosure is necessary to prevent or investigate illegal activity.
• Professional Advisors: Legal, accounting, and other professional advisors engaged by aajll Casino, subject to appropriate confidentiality obligations.

5.2 Where aajll Casino shares your personal data with third-party service providers, we require those providers to process your data only in accordance with our instructions and to maintain appropriate security measures consistent with this Policy.

6.1 aajll Casino retains your personal data for as long as your account remains active and for such additional period as is necessary to fulfill the purposes described in this Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

6.2 In general, aajll Casino retains account and transaction records for a minimum of five (5) years following account closure, in accordance with Philippine anti-money laundering regulations. Identity verification documents are retained for the period required by applicable law.

6.3 When your personal data is no longer required for the purposes for which it was collected, aajll Casino will securely delete or anonymize it in accordance with our data retention procedures.

6.4 If you request the deletion of your personal data, aajll Casino will process your request subject to any overriding legal obligations that require us to retain certain data for a specified period.

7.1 aajll Casino uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device when you visit the aajll Casino website. We use the following categories of cookies:

• Essential Cookies: Necessary for the Platform to function correctly, including maintaining your login session and enabling secure transactions. These cookies cannot be disabled without affecting Platform functionality.
• Functional Cookies: Used to remember your preferences and settings, such as your preferred language and display options, to provide a more personalized experience on the aajll Casino Platform.
• Analytics Cookies: Used to collect aggregated, anonymized data about how users interact with the aajll Casino Platform, helping us identify areas for improvement. This data does not identify you personally.

7.2 aajll Casino does not use cookies to track your activity across unrelated third-party websites. You can manage or disable cookies through your browser settings; however, disabling essential cookies may affect your ability to use certain features of the aajll Casino Platform.

8.1 aajll Casino implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include 256-bit SSL encryption for data in transit, access controls and authentication requirements for data at rest, regular security audits and vulnerability assessments, and staff training on data protection obligations.

8.2 While aajll Casino takes reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. aajll Casino cannot guarantee the absolute security of your data, and you use the Platform at your own risk in this regard.

8.3 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, aajll Casino will notify the National Privacy Commission (NPC) and, where required, affected users, in accordance with the Philippine Data Privacy Act of 2012 and NPC regulations.

9.1 Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by aajll Casino:

• Right to be Informed: The right to be informed about how your personal data is collected and processed, as described in this Policy.
• Right of Access: The right to request a copy of the personal data aajll Casino holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to aajll Casino's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data protection rights have been violated.

9.2 To exercise any of the rights listed above, please contact the aajll Casino support team via live chat or email. We will respond to your request within the timeframe required by applicable Philippine law. We may need to verify your identity before processing your request.

10.1 The aajll Casino Platform is strictly intended for persons aged 21 years and above. aajll Casino does not knowingly collect personal data from persons under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account.

10.2 If you are a parent or guardian and believe that a minor has registered on the aajll Casino Platform, please contact our support team immediately so that we can investigate and take appropriate action.

11.1 aajll Casino reserves the right to update or modify this Privacy Policy at any time. Where changes are material, we will endeavor to provide reasonable notice to registered users via email or a prominent notice on the Platform prior to the changes taking effect.

11.2 The most current version of this Policy will always be available on the aajll Casino website. The date of the most recent revision is indicated at the top of this document. Your continued use of the Platform after the effective date of any revision constitutes your acceptance of the updated Policy.

12.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the way aajll Casino handles your personal data, please contact our support team via live chat, available 24/7 directly through the Platform.

12.2 You may also reach us by email at: [email protected] (plain text – not a clickable link). Please allow up to five (5) business days for a response to privacy-related inquiries, though we typically respond sooner.

12.3 If you are not satisfied with our response to your privacy inquiry, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC).